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FAQ’s
Top 5 Key Questions
  • We currently deliver to the following areas and surrounding villages, Great Dunmow, Felsted, Little Dunmow, Thaxted, Takeley, Little Canfield, Stansted, Bishops Stortford, Saffron Walden, Chelmsford and Braintree. If you’re not sure if your area is covered head over to our postcode checker to see.
  • We also offer deliver to areas outside of this zone on specific days so just get in touch and we will be sure to accommodate this.
  • Customers can choose a delivery day, as long as your preferred date is at least 24hours from ordering, if not your order will arrive within 48hours as standard. You can also suggest a preferred time, but unfortunately we cannot guarantee this but will endeavour to fulfil your needs. If you require a turnaround quicker than 48 hours get, in contact and we will try our best
  • Don’t worry, most of our customers aren’t! Our delivery driver can leave your order where you want us too, just put this information in the notes section when ordering. Alternatively we can leave your order with a neighbour or arrange to deliver it to your place of work.
  • We at The Modern Greengrocer believe in ease and flexibility and do not want to tie you into a contract if you don’t want to. You can order what you want when you want and we’ll deliver it. (Subject to £15 min spend.)
  • That being said we are now offering a subscription service to enable you to shop even more conveniently and receive beautiful fresh produce weekly without the need to place weekly orders. Head over to our Subscriptions page to find out more.
  • Our minimum order value is £15, but we guarantee you’ll be amazed what you get for this.
Orders
  • Simply browse around our website, select your items, create a perfect box and then proceed to the checkout and within 48hrs a fresh box of quality produce will arrive at your door. Simple.
 
  • We at The Modern Greengrocer believe in ease and flexibility and do not want to tie you into a contract if you don’t want to. You can order what you want when you want and we’ll deliver it. (Subject to £15 min spend.)
  • That being said we are now offering a subscription service to enable you to shop even more conveniently and receive beautiful fresh produce weekly without the need to place weekly orders. Head over to our Subscriptions page to find out more.
  • Our minimum order value is £15, but we guarantee you’ll be amazed what you get for this.
  • You can make alterations to your order until it has gone into production (you will be sent an email to confirm this). However, you can always contact us and we will endeavour to help/ make these alterations at any point.
  • Once you’ve created your perfect order and moved to the checkout, you will be redirected to our payment portal where you can pay with all types of debit or credit cards. Alternatively, you can select to pay your delivery driver upon receiving your order.
  • We now offer a subscription service where you will be charged for your order automatically on a rolling basis until you pause or cancel your order.
  • Yes. It is impossible to list all the items we can provide so simply fill out a request on our ‘Others’ section of the online shop. Alternatively give us a call.
Delivery
  • Yes. We currently charge £2 for deliver to ensure we can cover all costs following the recent COVID-19 Situation. We do often offer free delivery discounts to valued customers so be sure to keep an eye out for them!
  • We currently deliver to the following areas and surrounding villages, Great Dunmow, Felsted, Little Dunmow, Thaxted, Takeley, Little Canfield, Stansted, Bishops Stortford, Saffron Walden, Chelmsford and Braintree. If you’re not sure if your area is covered head over to our postcode checker to see.
  • We also offer deliver to areas outside of this zone on specific days so just get in touch and we will be sure to accommodate this.
  • Customers can choose a delivery day, as long as your preferred date is at least 24hours from ordering, if not your order will arrive within 48hours as standard. You can also suggest a preferred time, but unfortunately we cannot guarantee this but will endeavour to fulfil your needs. If you require a turnaround quicker than 48 hours get, in contact and we will try our best.
  • Don’t worry, most of our customers aren’t! Our delivery driver can leave your order where you want us too, just put this information in the notes section when ordering. Alternatively we can leave your order with a neighbour or arrange to deliver it to your place of work.
  • We can leave your order wherever you feel it would be safe. A shed, garage, with a neighbour. Alternatively, we can deliver it to a place of work.
  • We at The Modern Greengrocer understand the importance of looking after our planet and thus all our orders arrive at your door in 100% recyclable packaging and will be packed in order to retain its freshness.
  • We will collect the large delivery box on your next order so just leave it somewhere for us and we’ll collect and reuse it. Everything else is recyclable.
 
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